Ritz Camera & Image in Bethesda, MD Closed now

Reviews about Ritz Camera & Image

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  May 10, 2020, by karla hoffeditz
  I purchased a camera from Rita Camera on Amazon. I was very excited to receive my new camera!! After taking several pictures I realized something was off about the color in the photos. I took the camera to a local Photo store and asked them what it could be. After taking a few photos themselves and looking at the pictures, they said that they believed it had an internal processing problem. I came home and contacted Ritz Camera. They emailed me a return slip and prepaid shipping form. I boxed it up and shipped it back. They told me that they would turn right around and ship me a new camera as soon as they received the defective camera. To date, I still do not have a replacement camera! They received the defective camera over 2 weeks ago! During this time, we have been promised on SEVERAL occasions by customer reps and Supervisors that the camera will be shipped right out! To this date, the camera has NOT been shipped and I still have NO new camera!! SO disappointing!! VERY POOR customer service!!! :(