Under Armour Brand House in Bethesda, MD Open now

Reviews about Under Armour Brand House

• ★ ☆ ☆ ☆ ☆

  October 26, 2019, by Zac C
  I was looking for black tapered chinos and I called Under Armour- Montgomery Mall confirming they have them and to hold them for me yesterday to pick up today. I go in this afternoon they the sales rep tells me there is nothing held under my name and that they didn’t have the size I was looking for. The general attitude was it wasn’t their problem. Piss poor customer service.
• ★ ★ ★ ★ ★

  June 23, 2019, by Minie R Estrada
  **i hung up after 30 mins and called back, a very polite gentleman by the name of Darren answered and i told him my situation, he personally took care of me and we were off the phone within 3 mins, also wished me a happy holiday, Darren is a good example of how employees should be, thank you again Darren!!** ( now i am changing my 1 star to a 5) (this below i gave a one star) i understand its the holidays and things are hectic, I've worked in retail, including in that mall before so I'm pretty understandable. But having a customer on hold for over 20 mins is ridiculous and not okay. Associates need to be trained in customer service skills. If they are busy, ask to take a name and call back number and follow up with them or simply answer the call every so often minutes to let the customer know they are not being ignored and that someone will be with them promptly. i'll stick to online shopping instead of having to deal with the employees at montgomery mall. Cant imagine if this is the service i get via over the phone, then how must it be in person??????.....